Request for CCTV Footage

Request for CCTV Footage

Overview

This article outlines the process for staff members or authorised third parties to request and obtain access to CCTV footage for legitimate business purposes while ensuring the privacy and security of individuals captured on the recordings.

How long do we keep CCTV footage?

  1. Our cameras capture approximately 30 days worth of footage.
  2. Footage retrieved for investigation or other purposes may be retained for longer periods on a case-by-case basis.

Complete the Request Form

Staff members seeking access to CCTV footage must complete the "CCTV Footage Access Request Form" (available on the company intranet). If a third party (such as the police) are requesting access to footage, then please complete this form on their behalf.

The form must include:
  1. Reason for the request (detailed and specific)
  2. Date and time of the incident/event
  3. Location of the relevant camera(s)
  4. Any other pertinent information
Requests for footage related to employee misconduct or disciplinary matters may require additional approvals from People and Culture or the Executive team.

Approval Process

  1. Your request will be considered by the CEO.
  2. If approved, the CIO/ IT Helpdesk Supervisor will retrieve the requested footage and provide a copy to the requestor, if applicable.

How will the footage be sent to the recipient?

  1. Footage will be provided via a secure link.
  2. No software is required by the receiver
  3. The footage will only be released for a limited time after which the link will expire
Any concerns regarding privacy or the misuse of CCTV footage should be reported to the CEO, COO or IT Helpdesk as soon as possible.
CCTV Request Form

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