Retrieving YubiKeys from Former Staff Members
Overview
- Columbia Aged Care Services uses YubiKeys as a physical form of secondary authentication for systems access.
- All staff who are onboarded with a Google Workspace identity are issued with a YubiKey.
- When a staff member leaves the employ of Columbia, they must return the YubiKey and, in addition the YubiKey must be made inactive immediately.
Staff Yubikey Return Procedure
Please place the Yubikey in the return Dropbox for collection, reprogramming and redeployment by the IT Department.
Dropbox Locations
Strathdale | Willowood | Oberon |
GF Cupboard behind reception | 1F Administration Office | GF Facility Manager Office |
What if the Yubikey is not returned by the team member?
- Contact the person by phone and letter/ email (below)
- Notify the Payroll Team (payroll@cnh.com.au) for wage deduction

Should a staff member leave the employ of Columbia without returning the YubiKey at the time, every effort must be made to retrieve the physical key (each key is valued at approximately AUD$175).
The
text in this letter may be used to issue a physical letter to the personal address of the ex-staff member or amended appropriately for an email. As this document is a template, you will not be able to edit it - please click 'File' > 'Make a Copy'.
If sending a physical letter, please issue the letter with a Columbia reply-paid envelope to promote compliance with the request to return the YubiKey.
Related Articles
Lost or Damaged Access Card or YubiKey? Here's What to Do
Losing or damaging your access card or YubiKey can be disruptive, but we're here to help get you back on track as quickly as possible. Here's what you need to know: Report it immediately: If you lose or damage your access card or YubiKey, raise a ...
Google Chrome - Our New Way of Working [Webinar]
In this video, our trainer Philip Fox introduces you to the new way of working using Google Chrome! Watch this video for: What is our new way of working? What about the cloud? What is Chrome and what is Google Workspace Introduction to Cybersecurity ...
How to Use Google Groups
Video Demonstration Using Google Groups Open Google Groups by going into Google Chrome, view your Dashboard and click on Groups for Business in Your Apps. On the left of your screen Conversations, Labels, Members, About, My membership settings will ...
How to Create and Send an Email
Create and Send an Email On your device, open Gmail by clicking on the Gmail logo on your Dashboard. At the top left of your page click Compose. An email draft pop-up will appear in the bottom right of your Gmail page. In the To field, type the name ...
How to Manage Email Attachments and Documents
Filing Procedures When downloading attachments from relevant applications such as Gmail, there are certain procedures for how to save these documents. These procedures relate to our Cybersecurity Policy and are in place to keep our data safe. Example ...