This article provides instructions on how to connect or disconnect internet and phone services for residents using the BedSense application.

1. How to Connect a Resident Service

Follow these steps to establish a new internet or phone connection for a resident.

Step 1: Locate or Create the Resident File

1. Navigate to and log in to the BedSense application.

2. From the left-hand menu, select Residents.

3. Search for and select the relevant resident from the list.
   

NB: If the resident is not yet in the system, click the 'Add' button in the top right-hand corner and complete their file.

Step 2: Initiate the Connection

Once you are in the correct resident's file (either existing or newly created), a new button will be available.

1. Click the button labelled 'Connect Internet/Phone'.

2. This will open the connection request form.
   

Step 3: Complete the Connection Form Fields

Carefully complete all relevant fields, paying close attention to the following options:

• International Calls:

  • This button refers only to enabling outbound international calls.

  • All plans are automatically able to receive calls from international numbers, regardless of this setting.

• Blocking Outbound Calls:

  • This function is helpful if the resident only needs to receive inbound calls, or if outbound calling functionality is not appropriate.

  • Note: Emergency calls to 000 cannot be blocked and will always remain active.

• Person Responsible for Managing the Service:

  • This section determines who should be contacted for all billing and account-related queries.

  • Self-Managed: Select the resident if they are self-managing their own account.

  • Third-Party: Select an authorised third party (e.g., Next of Kin, Power of Attorney) if they are to be used for queries.

  • Jointly Managed: You can select both the resident and a third party if the service is to be managed jointly.

  • If the required third party is not in the database, select 'New' from the drop-down list to add their details.
    

Step 4: Submit the Request

1. Once all fields are correct, click 'Save'.

2. This action automatically sends the service request to the IT Department and the Finance Team for processing. No further action is required.

2. How to Disconnect a Resident Service

Follow this simple process to cancel an existing service.

1. In the BedSense application, navigate to the Residents menu.

2. Find and open the file of the resident whose service you wish to cancel.

3. Click the button labelled 'Cancel Internet/Phone'.

4. This action automatically notifies the IT Helpdesk and the Finance Team to process the disconnection.