The Resident Connectivity Package and the Ordering / Cancellation Process
What is the Resident Connectivity Package?
The Resident Connectivity Package is optional and provides residents with:
- A connection to the internet, through the CNH Resident wifi,
- A Senico wireless big-button home telephone;
- A SIM card on the Telstra network, including unlimited calls within Australia; and
- IT Concierge support, Monday to Friday, 9-5, to assist with any issues that residents may have in relation to the connectivity package.
What is the cost?
- This package is $80 per month (inc. GST) for any new orders/ new residents.
- International calling can be added to a residents phone plan for $20 (inc. GST) per month. This addition will allow unlimited calls to 15 countries
Click Here to see what countries are included.
How does someone sign-up for the Resident Connectivity Package?
In order to sign up for the new connectivity package, the resident, their family or any member of CNH staff can place an order by:
- Filling in the paper order form;
- Scanning the QR Code;
- Following a link on the Columbia website; or
- Using the link in CAC Bookmarks/Staff intranet.
If a columbia staff member receives a paper Resident Connectivity Package Application form, they should:
- Complete the online form on the CNH intranet: or
- Send the form to help@cnh.com.au where the IT department will complete the online form.
How does someone cancel their Resident Connectivity Package subscription?
In the instance that a resident no longer wishes to stay subscribed to the connectivity package, a cancellation form must be submitted.
Cancellation of the Resident Connectivity Package can be performed using the exact same form used to sign-up. As such, the same links on the intranet and the paper form can be utilised during the cancellation process.
Where is the form located?
- CAC Bookmarks > Actions Menu > Order or Cancel a Resident Phone or Internet
- staff.cnh.com.au > Order or Cancel a Resident Phone or Internet
Digital forms are preferred. They may be submitted by a colleague via the Staff Intranet or could be from a resident or member of the public who has submitted the order via QR Code or the CNH Website.
Once the IT and Finance departments have processed the cancellation, and billing has ceased, the SIM card will be turned off. It is important to note that the Senico home phone handset will remain the property of the resident but they are welcome to return it should they choose to do so.
See Also: Resident Connectivity Package FAQs
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