The Resident Connectivity Package and the Ordering / Cancellation Process
What is the Resident Connectivity Package?
- This is an optional monthly package available to residents, providing them with a comprehensive phone, internet, and support solution. The package includes:
- A connection to the internet, through the CNH Resident wifi,
- A Senico wireless big-button home telephone;
- A SIM card on the Telstra network, including unlimited calls within Australia; and
- IT Concierge support, Monday to Friday, 9-5, to assist with any issues that residents may have in relation to the connectivity package.'
What is the cost?
- This package is $80 per month (inc. GST) for any new orders/ new residents.
- International calling can be added to a residents phone plan for $20 (inc. GST) per month. This addition will allow unlimited calls to 15 countries.
Who can connect and disconnect Connectivity Packages?
Only users in the following roles can connect or disconnect resident packages via the BedSense App:
- Executive
- Clinical Governance
- Care Manager
- Facility Manager
- RAO
- Administration Team
What to do if you are not in one of these roles?
If you receive a request (either to connect or cancel), please ask a colleague in one of the roles listed above to complete the action, or email help@cnh.com.au for assistance.
How to Process a New Order
This action must be completed by a staff member with the correct permissions as listed above.
To connect a resident directly in the app:
- Access the BedSense App.
- Navigate to the Resident's profile.
- Select 'Connect internet/ Phone'
- Follow the prompts to add and connect the package.
If a resident gives you a paper form:
- Submit the request via the Bedsense App and upload the form during the process.
How to Process a Cancellation
This action must be completed by a staff member with the correct permissions as listed above.
- Access the BedSense App.
- Navigate to the Resident's profile.
- Select 'Disconnect internet/ Phone'
The IT and Finance departments are automatically notified and will process the disconnection of the service and cease billing (this will include cancellation of the sim card and loss of the mobile number).
Regarding Equipment
The Senico home phone handset remains the property of the resident. They are welcome to return it to the facility if they no longer want it, but this is not required.
See Also: Resident Connectivity Package FAQs
Need help completing the form? Instructions can be found by clicking here.
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